Refund policy

If you purchased SEEL's worry free delivery or free return shipping or return to SEEL during check out, please follow instructions, FAQs, policies below.  If you declined SEEL protection and would like to still return at your own expense, please scroll down below to the FAQs, instructions and policies relevant for this option. 

Shipping Caveat
If you purchased Worry-Free Delivery with your order, you can easily report an issue to Seel via the Seel Resolution Center.

What should I do if my order arrived damaged?
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

What should I do if my order was stolen after delivery?
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

What should I do if my order was lost during delivery?
If you purchased Worry-Free Delivery with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

How long do I have to report a shipping issue?
If you purchased Worry-Free Delivery with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order .

When will I receive my Worry-Free Delivery payout?
If your shipping issue has been accepted, then it will be dependent on your method of payout:

Direct Deposit: 1-3 business days following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance

Can I change my order after it is placed?
If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. Worry-Free Delivery is not refundable unless the entire order is canceled.

 

Does Seel cover cases where an item is not shipped out?

No. Seel's Worry-Free Delivery only provides coverage for items that have been fulfilled and shipped out to a customer. If an item is not shipped out by your company, you will need to directly support the customer.

 

Detailed FAQs for submitting a coverage request

Detailed Section: Damage Coverage Request

Worry-Free Delivery covers item damages for items that are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s). Issues must be reported within 7 days of delivery.

 

What supporting documents are required for a damage coverage request?

Filing an issue for damage requires shoppers to visit the Seel Resolution Center to initiate the request. When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for an issue of damage, in most instances, the following supporting documents are required:

- Clear photo(s) of the carrier packaging and product package (if applicable)
- Clear photo(s) of how the item(s) are damaged

The payout amount for damage is determined by the evaluation of the photos, up to 100% of the purchased value, depending on how the severity of the damage affects the usability of item(s), therefore The supporting documents provided directly affect decisioning.

Note that damage to the exterior packaging - without affecting the item(s) inside- as well as, pre-shipment item defects are not covered.

 

Detailed Description: Loss Coverage Request

Domestic packages not delivered within 30-days from the date of fulfillment (i.e., the date when the order is shipped by the merchant) and International packages not delivered within 60-days from the date of fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

 

What supporting documents are required for a loss issue?

Filing for loss requires shoppers to visit the Seel Resolution Center to initiate the request.

Lost packages issues require one of the following tracking statuses:

- The shipment be marked by the carrier as "lost" or
- Domestic shipments must not have a "delivery" scan 30 within days after shipment or
- International shipments must not have a "delivery" scan within 60 days after shipment

To file and qualify for a loss issue, a screenshot of the order page that includes the tracking number is required: to validate the package status. The compensation for lost packages is the value paid for the purchased item(s).

You can also provide a Carrier Letter

Detailed Description: Theft Coverage

Packages that have a shipping status of “delivered” but were not received by the shopper are considered “theft" (not all theft is deemed criminal in nature). To qualify as a case of theft, supporting documents, such as a police report, may be required. The compensation for a verified case of theft is the value paid for the purchased item(s). Issues must be reported within 7 days of delivery.

 

What supporting documents are required for a theft coverage request?

Submitting an issue for theft requires customers to visit the Seel Resolution Center to initiate the request. A shipment that displays as "delivered", but has not been received by the shopper falls into a potential theft coverage request. Many times this is due to a mishap that is not criminal in nature. We encourage shoppers to check with neighbors or the post office as a first step.

To qualify for a theft issue, some shoppers may be required to file a police report, in which case the shopper will be prompted to do so during the process of requesting an issue resolution. The process of filing a police report and its format may vary depending on location, but for more insight please refer to this article. Police reports can typically be made over the phone, in-person, or online.

The following information will typically need to be provided as they file the report

- Name of Retailer
- Date of Order
- Date of Delivery
- Name of Shipping Carrier
- Package Value

 

Instructions and policies for returns if you did not purchase a SEEL protection.

We offer a 5-day return policy, which means you have five days from the date your order is marked as delivered (based on tracking information) to request a return. All items in the order must be shipped back to us within five days of submitting your return request to qualify for a full refund. If it is a split package order, it will start from the time of the final package delivery date and time.

Return shipping is customer's responsibility unless it was a shipping error or a damaged item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@shopibhi.com. Please note that returns will need to be sent to the following address: [Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748] along with Return Authorization Code. Items sent back to us without first requesting a return authorization code will not be accepted.

You can always contact us for any return question at contact@shopibhi.com.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

Shipping and handling charges are non-refundable. 

Please allow Ibhi 5 - 7 business days from the day we receive the returned package to process.

Ibhi will email you after return has been processed to confirm what has been done.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like

• Beauty
• Bodysuits
• Face masks
• Intimates/Lingerie
• Jewelry
• Swimwear

and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not accept exchanges of any kind. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shopibhi.com.